I just heard from Jeremiah Owyang, the Web Strategist blogger at Altimeter Group, that he's got a new report out on social CRM which he wrote with R "Ray" Wang. This is more of a preview than a review because while I had a bit of time to read it, I have not gone through it in depth.
I can say that helping marketers with social CRM is an increasingly important part of my job at 360i, and I know a lot of my colleagues will appreciate Altimeter's take on it. I'm sure I'll have more to say about it soon, but it's good enough that I am excited to read it, so that alone makes it worth sharing here. And the report's totally free on Slideshare, embedded below. You can also find the charts and images on Flickr.