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Customer Service

  1. Customer Service
  2. Flubs, Gaffes, and Blunders
  3. Mobile
  4. Travel

TripIt’s Questionable Billing Practices Tarnish Travel App

I've been a big fan of TripIt for years, logging more than 292,000 miles of trips through the travel service that organizes travel plans into useful itineraries easily accessible via mobile devices. My enthusiasm for them was greatly diminished though recently due to their billing practices and clear lack of understanding why what they&39;re doing […]
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  1. Customer Service

LinkedIn Links to Recent Contacts and Redefines "Recent" in the Process

On Friday, I wondered what happened to a favorite LinkedIn feature for viewing recent users. I received two subsequent emails from customer service, only to find out I was wrong about the feature because of LinkedIn’s questionable grammar. The semantic web’s a long way off if we can’t master our native languages’ semantics first. Here’s […]
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