Who is Stephanie “Steph” Eyre? It’s hard to say, as she doesn’t exist. She did happen to comment here today, albeit on a post about a year old. That’s always the first red flag. I’m posting this as a case study, since it’s something bloggers deal with all the time, and companies should be aware of the kinds of people they hire to represent them.
The post read like a typically spammy submission. Here’s the email I received with the comment notification from TypePad:
A new comment from “Stephanie ” was received on the post “LinkedIn Connects” of the weblog “Inside the Marketers Studio – David Berkowitz’s Marketing Blog”.
Comment:
It
really sounds like Linkedln really took care of you the right way. Good
customer service is something that is in my opinion not taken as
seriously as it should be. I just recently wastched an interview with Rich Hanks that was all about ‘Customer Service’. Check it out, I found it to be very interesting and helpful.
- Commenter name: Stephanie
- Commenter email: steph_eyre@yahoo.com
- IP address: 160.7.251.180
- Authentication: None
The only edit I removed was that the phrase “interview with Rich Hanks” links to a post at Mindshare – mshare.net. I left the link in the original comment, even if it has a tiny bit of search value, for illustrative purposes.
Stephanie’s email, surprise, bounces. She’s not on LinkedIn (ironically, given the subject of the post). She does surface on a couple other blogs talking about customer service. Here’s a comment she left at Wikinomics.com, right after her colleague Carrie did (“Mindshare” links to Mshare.net in the comment):
GOOD Customer service is so important! You need it to get the customers
saticfaction and more importantly you need it to get the customer
loyalty. I recenlty have come across a great and very informational
website called Mindshare. I loved it and found it to be very helpful.
I looked up her IP address, and it links to Nebo.edu, a school district in Utah. Mindshare is based in Salt Lake City, 50 miles away. It makes me wonder if the post is coming from a high school kid, if not someone younger, or just an exec who happens to live in this school district.
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