I just heard from Jeremiah Owyang, the Web Strategist blogger at Altimeter Group, that he's got a new report out on social CRM which he wrote with R "Ray" Wang. This is more of a preview than a review because while I had a bit of time to read it, I have not gone through it in depth.
I can say that helping marketers with social CRM is an increasingly important part of my job at 360i, and I know a lot of my colleagues will appreciate Altimeter&39;s take on it. I&39;m sure I&39;ll have more to say about it soon, but it&39;s good enough that I am excited to read it, so that alone makes it worth sharing here. And the report&39;s totally free on Slideshare, embedded below. You can also find the charts and images on Flickr.