Customer Service Flubs, Gaffes, and Blunders Mobile Travel TripIt’s Questionable Billing Practices Tarnish Travel App I've been a big fan of TripIt for years, logging more than 292,000 miles of trips through the travel service that organizes travel plans into useful itineraries easily accessible via mobile devices. My enthusiasm for them was greatly diminished though recently due to their billing practices and clear lack of understanding why what they&39;re doing […] Written by David Berkowitz January 23, 2012November 26, 2020
Books Culture Personal 28 Books for Your Africa Reading List – Safaris, Politics, Culture, History, and More In February, I traveled through South Africa and Tanzania, taking part in a few safaris while exploring Cape Town and unwinding in Zanzibar. Along the way I also spent a night in Nairobi, Kenya and got a brief tour of Dar es Salaam, Tanzania. To prepare for the trip and expand my horizons while away, […] Written by David Berkowitz May 16, 2011November 26, 2020
Columns Social Media Travel A Mzungu's Guide to Social Africa "Mzungu" means white person, such as the one pictured here at Zanzibar Serena Inn. "Mshamba" refers to a country hick, and it's so insulting that the shopkeeper made me insist I wasn&39;t buying the shirt for a friend. A Mzungu&39;s Guide to Social Africaorignially published in MediaPost&39;s Social Media Insider  Jambo! Karibu! All around Tanzania, […] Written by David Berkowitz March 8, 2011November 26, 2020
Arts and Entertainment Personal Travel South America: The Travel Journals – Peru, Ecuador, Brazil, Argentina, Uruguay, Chile One more personal post to close out the year – following up on my book recommendations for South America, I’ve also publicly shared my travel journal, embedded below and freely downloadable if you’re at all interested in more than just the photo or book highlights. If you do check it out, let me know what […] Written by David Berkowitz December 29, 2010November 26, 2020
Columns Social Media Travel Why WOM Trumps Q&A Ahora  Guinea pigs (cuy): as cute as they are delicious, especially when friends tell you where to find the tastiest ones The post below was originally published in MediaPost's Social Media Insider Why WOM Trumps Q&A Ahora It was a strange experience working as a social marketing strategist while planning my July vacation to South America. […] Written by David Berkowitz August 10, 2010November 26, 2020
Books Travel Your Egypt Reading List Recently, I went on vacation throughout the Middle East, first in Egypt, then a quick stop in Jordan to see Petra, and ultimately spending the most time in Egypt. Gearing up for the trip, I read quite a bit to give me a taste of the history, culture, and people, and it was great exposure […] Written by David Berkowitz November 11, 2009November 26, 2020
Customer Service Flubs, Gaffes, and Blunders Travel 20 Reasons the Luxor Sucks Instead of a lengthy introduction, scan the slides, which should speak for themselves. I’ll share more in a postscript. 20 Reasons The Luxor Sucks View more presentations from David Berkowitz. (tags: travel hotel) Written by David Berkowitz February 18, 2009November 26, 2020
Columns Googlewiki vs. Ajaygoogle Here’s today’s Search Insider column, continuing in the extended entry. Googlewiki vs. Ajaygoogle In the fortnight I spent honeymooning in India last month, I was introduced to many of Hinduism’s 330 million gods, and all those who manifested themselves were hospitable in sharing the wonders of the country with my wife and me. While we […] Written by David Berkowitz February 12, 2008November 26, 2020
Personal 3 Quotes from a Travelogue I just got back from a whirlwind round of client visits in Kansas, MO (where I spent less than five hours) and Washington, DC (where I spent less than a day) before coming home to New York City. As much as I could have dealt with a more leisurely travel schedule, I did get to […] Written by David Berkowitz August 22, 2007November 26, 2020
Customer Service Continental Copes with Predictability My flight to LA today is delayed nearly two hours for "Mandatory Crew Rest." I’m all for well-rested crews, but couldn’t someone have thought to build that into the schedule so a couple hundred people wouldn’t have to wake up before dawn to catch their flight? Written by David Berkowitz June 13, 2007November 26, 2020
