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Your AI Reading List

Brought to you by: Compete Week—————————————————- I’m writing this from Austin, where I was been speaking at the HGS Build for the Future Summit. It’s both fun and humbling to feel like such a novice in a room full of brilliant folks tackling customer experience (CX) challenges or applying their other areas of expertise. I made […]
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  1. Artificial Intelligence
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  3. Innovation
  4. Marketing
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What’s Up, Docs?

Brought to you by: Beehiiv—————————————————- I was sitting in a brainstorm with a client when we started discussing best practices for creating a certain kind of campaign. We knew we’d have to document them. I considered this a good occasion to multitask, firing up Google Docs and testing out a new Google Labs feature that lets you give […]
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  3. Fun
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The Sound and the Fury

Brought to you by: A stealth startup seeking your feedback—————————————————- Voice cloning is here. Another one of Pandora’s boxes is open. I shared a post about this earlier this week on LinkedIn: “I just created my very own voice clone in just 5 minutes using only 30 seconds of audio, all thanks to PlayHT. Click the link to listen, and […]
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Bicoastal Llamas & Strange Tales of AI

  Brought to you by: this survey!—————————————————- Three llamas walk into a bar. The bartender looks at them and says, “You guys must be here for the comedy night, huh?” The first llama says, “No, we’re here for the karaoke.” The second llama says, “No, we’re here for the trivia.” The third llama shakes his head and […]
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Temperature Check

  This week, we’ll take a close look at the best feature of some text-based generative AI engines that you’re probably not using, and we’ll also come up with some names for three-legged pets. There’s something for everyone here. The setting is “temperature,” and whether you take it literally or metaphorically, it can transform your […]
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The Worst Person at SXSW

  Great news: after spending a few days at SXSW, I am now an expert on SBV and the global banking system. Isn’t everybody? Maybe not. But I did get to witness the first-ever SXSW Interactive where bankers were the most sought-after celebs. At this SXSW, for about 72 hours, instead of AI and GPT, all […]
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Meet Serial Marketer’s New Hire

I just issued a new press release: “Serial Marketer Welcomes ChatGPT Plus as Virtual Associate, Boosting Marketing Capabilities and Customer Satisfaction” I was tempted to paste it here, but take a sec to read it. I’ll make a cup of ChatGPTea. … Oh, good to have you back. Yes, it was mostly written by ChatGPT. It took […]
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Agencies on the Oregon Trail

  Thanks to our supporter First Insights— Choose who you want in your party. Stock up on supplies. Determine your route. Brush up on your hunting skills. And wonder how long it’ll be until you get hit with dysentery. If you do, try not to die. And if you die, decide if you want to do […]
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The Ghosts of Consulting Past

  Happy February 3. If a marketing consultant sees their shadow, it means there will be six more weeks before that invoice you sent gets paid. So much for net 15. Anyhoo… I was going to write about a bunch of things I’ve been seeing and hearing as I shift gears with what I’m working […]
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