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How to use and find your voice where it counts Brought to you by: WorkReduce’s New Workforce Agility Report—————————————————- I’ve been spending more of my time and energy on LinkedIn lately. It’s more productive and less toxic than other platforms, and it often leads me to connect or reconnect with wonderful humans. It’s not all perfect. […]
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Brought to you by: Compete Week—————————————————- I’m writing this from Austin, where I was been speaking at the HGS Build for the Future Summit. It’s both fun and humbling to feel like such a novice in a room full of brilliant folks tackling customer experience (CX) challenges or applying their other areas of expertise. I made […]
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  Brought to you by: this survey!—————————————————- Three llamas walk into a bar. The bartender looks at them and says, “You guys must be here for the comedy night, huh?” The first llama says, “No, we’re here for the karaoke.” The second llama says, “No, we’re here for the trivia.” The third llama shakes his head and […]
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Brought to you by: AI Copilot by PixieBrix —————————————————- What is the role of marketers and agencies in the future of AI? That’s a meaty topic, and we couldn’t address that in full when tech leader and serial founder Jeremiah Owyang visited Serial Marketers for our virtual event this week. But we got close. You can […]
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  Brought to you by: Five Tier—– “In the olden days, the relentless pounding of advertising turned the craft of marketing into something consumers learned, at best, to tolerate. Social media may well be the pain reliever we have all needed — the medicine that makes advertising relevant and welcome in our lives.”-Randall Rothenberg, then President and […]
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  I’ve got some big FOAFing news to share: a concept I’ve been developing over the past few months is now live. Introducing FOAF: Fraction-of-a-Fractional CXO support. Most of what you need to know is at FOAF.pro, but there’s a backstory. And ChatGPT doesn’t know it, so I have to write the whole FOAFing thing myself. Years […]
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  Great news: after spending a few days at SXSW, I am now an expert on SBV and the global banking system. Isn’t everybody? Maybe not. But I did get to witness the first-ever SXSW Interactive where bankers were the most sought-after celebs. At this SXSW, for about 72 hours, instead of AI and GPT, all […]
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I just issued a new press release: “Serial Marketer Welcomes ChatGPT Plus as Virtual Associate, Boosting Marketing Capabilities and Customer Satisfaction” I was tempted to paste it here, but take a sec to read it. I’ll make a cup of ChatGPTea. … Oh, good to have you back. Yes, it was mostly written by ChatGPT. It took […]
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